Privacy Policy

Effective Date: 10/2/2026
Last Updated: 10/2/2026

Retresana (“Retresana,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit retresana.com, communicate with us, request information, subscribe to communications, register for a retreat, make a payment, participate in a Retresana program, or otherwise interact with us.

1. Who We Are

Retresana provides wellness transformation retreats, educational programs and related wellness experiences.

The entity responsible for the personal information described in this Privacy Policy is:

Retresana LLC
5089 Blacknell Lane
Sanford, FL 32771
privacy@retresana.com

References to “Retresana” in this Policy refer to this entity and its authorized personnel.

2. Information We Collect

The information we collect depends on how you interact with us.

A. Contact Information

We may collect:

• Name
• Email address
• Telephone or mobile number
• Mailing address
• Country or region of residence
• Information you provide when contacting us

B. Retreat Registration Information

When you register or inquire about a retreat, we may collect:

• Retreat selection
• Accommodation preference
• Roommate requests
• Registration status
• Payment status and transaction information
• Arrival and departure information
• Flight information when necessary for transportation coordination
• Emergency contact information
• Communications relating to your reservation
• Requests or preferences relating to your retreat experience

C. Payment Information

Payments may be processed through third-party payment processors.

Depending on the payment method, the payment processor may collect payment-card numbers, bank information, billing addresses and other information required to complete the transaction.

Retresana does not intend to store complete payment-card numbers on its own systems when payment processing is performed by a third-party payment processor.

We may receive transaction information such as your name, payment amount, transaction date, payment status, payment method type and transaction identifier.

D. Dietary, Accessibility and Health-Related Information

For retreat planning and participant safety, you may voluntarily provide information such as:

• Food allergies
• Dietary restrictions
• Accessibility requirements
• Physical limitations relevant to retreat activities or accommodations
• Other health-related information that you choose to provide and that is reasonably relevant to your participation

We ask that you not submit complete medical records or health information unrelated to your participation in the retreat.

Where required by applicable law, we will obtain appropriate consent before processing sensitive personal information.

Retresana does not use health-related information supplied for retreat operations for targeted advertising.

E. Emergency Contact Information

You may provide information about another person as your emergency contact.

By providing another person's information, you represent that you are authorized to provide that information to us for emergency-contact purposes.

We use emergency-contact information only for retreat administration, safety and emergency purposes or as otherwise required by law.

F. Website and Device Information

When you use our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Links clicked
• Date and time of visits
• Referring website or source
• Approximate geographic information derived from IP address
• Cookie and similar technology identifiers
• Website interaction and performance information

We may use this information for website operation, security, analytics, performance measurement and, subject to your choices and applicable law, marketing.

G. Communications

If you contact us by email, telephone, text message, website form, WhatsApp, social media or another communication channel, we may retain the information you provide and information relating to that communication.

3. How We Use Personal Information

We may use personal information to:

• Process retreat registrations
• Manage reservations and accommodations
• Process and track payments
• Communicate about registrations, payment deadlines and retreat logistics
• Coordinate meals and dietary accommodations
• Coordinate accessibility needs
• Support participant safety
• Coordinate transportation and arrival/departure logistics
• Communicate with emergency contacts when reasonably necessary
• Provide retreat programs and services
• Respond to questions and customer-service requests
• Manage cancellations, transfers, refunds and credits
• Maintain business and accounting records
• Prevent fraud and protect our website, systems, participants and business
• Comply with legal, tax and regulatory obligations
• Improve our website, retreats and services
• Analyze website performance and visitor interactions
• Send marketing communications when permitted
• Promote future Retresana programs where you have chosen to receive such communications
• Establish, exercise or defend legal claims
• Carry out other purposes disclosed to you when information is collected

We seek to collect and use personal information only where reasonably relevant to these purposes.

4. Sensitive and Health-Related Information

Some information you provide, particularly information concerning allergies, health conditions, accessibility or physical limitations, may be considered sensitive personal information under applicable law.

Retresana seeks to minimize the sensitive information it collects.

We use such information primarily for:

• Meal and dietary accommodation
• Accessibility arrangements
• Determining reasonable participation accommodations
• Participant safety
• Emergency response
• Retreat operations

We do not sell health-related information.

We do not use health-related information submitted for retreat operations to create targeted advertising audiences or personalize advertising based on a health condition.

We do not intentionally disclose this information to advertising platforms for their independent advertising purposes.

Where sensitive information must be shared with a venue, chef, facilitator, transportation provider or other service provider, we seek to share only information reasonably necessary for the applicable purpose.

For example, a chef may need to know that a participant has a particular food allergy but ordinarily does not need unrelated medical information.

5. HIPAA

Retresana's wellness and retreat services are not represented as being subject to the Health Insurance Portability and Accountability Act (“HIPAA”) merely because we may receive health-related information from participants.

Different privacy laws may apply depending on the nature of the information, service and parties involved.

We therefore treat health-related participant information as sensitive information and apply appropriate safeguards regardless of whether HIPAA applies.

6. How We Disclose Information

We may disclose personal information to third parties when reasonably necessary to operate our business or provide the services you request.

These recipients may include:

Retreat Venues

We may provide information necessary to coordinate accommodations, meals, resort services, room assignments and retreat operations.

For the Costa Rica Wellness Transformation Retreat, this may include Mandala Ojochal.

Facilitators and Wellness Providers

Information may be provided to instructors, facilitators or wellness practitioners when reasonably necessary to safely provide a service or accommodation.

Transportation and Excursion Providers

We may provide names, contact information, travel schedules or other information necessary to coordinate transportation or activities.

Payment Processors and Financial Institutions

Payment and transaction information may be processed by payment providers, banks and financial institutions.

Technology and Business Service Providers

We may use service providers for website hosting, email, registration systems, customer communications, cloud storage, analytics, security, accounting and other business functions.

These providers may process information on our behalf in connection with the services they provide.

Professional Advisers

We may disclose information to attorneys, accountants, insurers and other professional advisers where reasonably necessary.

Legal and Safety Purposes

We may disclose information when reasonably necessary to comply with law, regulation, subpoena, court order or legal process; protect our rights or property; investigate fraud or security incidents; or protect the safety of participants or others.

Business Transactions

If Retresana is involved in a merger, acquisition, financing, restructuring, sale of assets or similar business transaction, information may be disclosed as part of that transaction subject to applicable law.

7. Sale and Targeted Advertising

Retresana does not sell personal information for money.

Certain privacy laws may define “sale,” “sharing,” or “targeted advertising” more broadly than an ordinary sale for money.

If Retresana uses advertising or analytics technologies in a manner that constitutes a sale, sharing of personal information or targeted advertising under applicable law, we will provide applicable notices and choices required by law.

We will not knowingly use health-related information provided through retreat registration to target advertising based on a participant's health condition.

8. Cookies and Similar Technologies

Retresana's website may use cookies, pixels and similar technologies for:

• Essential website functionality
• Security
• Remembering preferences
• Website analytics
• Measuring marketing performance
• Understanding how visitors use our website
• Advertising, where permitted and enabled

Some cookies are necessary for website operation. Other cookies may be optional.

Where required, visitors will be given appropriate choices regarding non-essential cookies.

Your browser may also allow you to block or delete cookies.

9. Analytics and Advertising Technologies

Retresana may use third-party analytics or advertising services to understand website performance and measure marketing campaigns.

We take steps designed to prevent sensitive retreat-registration information—including health conditions, allergies and accessibility information—from being intentionally transmitted to advertising platforms through tracking pixels, analytics event parameters or advertising audiences.

Website pages or forms that collect sensitive information may therefore use more restrictive tracking configurations than ordinary marketing pages.

10. Email and Marketing Communications

If you choose to receive marketing communications, we may send information about:

• Future retreats
• Retresana programs
• Wellness education
• Events
• Offers
• News and updates

You may unsubscribe from marketing emails using the unsubscribe link included in those messages or by contacting us.

Unsubscribing from marketing does not prevent us from sending transactional or service communications relating to a retreat registration, payment, safety issue or other existing relationship with you.

11. Photography and Video

Retresana may photograph or record retreat activities.

Where identifiable images or recordings are intended for promotional use, Retresana will seek appropriate participant permission.

Choosing not to provide promotional media consent will not, by itself, prevent you from participating in a retreat.

Incidental appearances in crowd or background imagery may be handled as permitted by applicable law and the circumstances of the event.

12. International Travel and Data Transfers

Retresana retreats may take place outside the United States.

To provide your retreat, we may need to share limited personal information with venues and service providers located in the destination country.

For example, information necessary for accommodations, dietary needs, transportation or activities may be provided to appropriate service providers in Costa Rica.

Privacy and data-protection laws in those jurisdictions may differ from those in your home jurisdiction.

We seek to limit information disclosed internationally to information reasonably necessary for retreat operations and services.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining business and tax records, resolving disputes, enforcing agreements, satisfying insurance requirements and complying with legal obligations.

Different categories of information may have different retention periods.

We seek to retain sensitive health-related and accommodation information only for as long as reasonably necessary for retreat operations, safety, legal obligations and legitimate recordkeeping needs.

When information is no longer reasonably required, we may delete, de-identify or securely dispose of it, subject to applicable law and legitimate retention requirements.

14. Data Security

Retresana uses reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

Those safeguards may include access controls, secure service providers, encryption where appropriate, account security practices and limiting access to information based on operational need.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

You should avoid sending highly sensitive information through ordinary email or website fields unless specifically requested through an appropriate secure process.

15. Your Privacy Rights

Depending on where you live and applicable law, you may have rights concerning your personal information, which may include rights to:

• Confirm whether we process your personal information
• Access personal information we maintain about you
• Correct inaccurate personal information
• Request deletion of certain personal information
• Obtain a copy of certain personal information
• Withdraw consent where processing depends on consent
• Opt out of certain targeted advertising
• Opt out of certain sales or sharing of personal information
• Appeal certain decisions concerning a privacy request
• Receive equal service and treatment when exercising applicable privacy rights

These rights are subject to legal limitations and exceptions.

To submit a privacy request, contact:

privacy@retresana.com

Please include enough information for us to identify your request. We may need to verify your identity before fulfilling certain requests.

Authorized agents may submit requests where permitted by applicable law and subject to appropriate verification.

16. Sensitive-Data Consent

Where applicable law requires consent before Retresana processes sensitive personal information, we will request that consent separately or at the point where the information is collected.

You may withdraw consent where permitted by applicable law.

Withdrawal does not affect processing that occurred lawfully before withdrawal and may affect our ability to provide a requested accommodation or service when the information is genuinely necessary for that purpose.

17. Children's Privacy

Retresana's website and retreats are intended for adults unless a particular program expressly states otherwise.

We do not knowingly solicit personal information online from children under 13.

If we learn that we have collected personal information from a child in circumstances requiring parental consent without obtaining the required consent, we will take appropriate steps to delete or otherwise address that information.

18. Third-Party Websites and Services

Our website may link to third-party websites, social-media platforms, payment services, airlines, travel providers, retreat venues or other services.

Those organizations operate under their own privacy practices.

Retresana is not responsible for the privacy practices of third-party websites or services that we do not control.

We encourage you to review their privacy policies before providing personal information.

19. Do Not Track and Privacy Preference Signals

Browser and device privacy signals continue to evolve.

Where applicable law requires Retresana to recognize a legally valid opt-out preference signal, we will take reasonable steps to honor that signal as required.

Other “Do Not Track” signals may not be uniformly recognized because no single industry standard applies to all such signals.

20. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices or legal requirements.

When we make changes, we will update the “Last Updated” date above.

If changes materially affect how we use previously collected personal information, we will provide additional notice or obtain consent where required by applicable law.

21. Contact Us

Questions, concerns or requests concerning this Privacy Policy or Retresana's privacy practices may be directed to:

Retresana LLC
5089 Blacknell Lane
Sanford, FL 32771

Email: privacy@retresana.com

For privacy requests, please use the subject line:

Privacy Request